How many years can an aardvark live? Call 1183!
Public 12.08.2008 in category Press News / Services, Pricing, Handsets
- T-Mobile Assistant 1183 marks nine years of helping customers
- The service is available from all over the world, to all Czech clients
- Not only information but also secretarial and interpreting services included
Prague, 13 August 2008 - It has been nine years since T-Mobile Assistant 1183 started helping the users of all Czech networks and foreign visitors to the Czech Republic. The service is available 24 hours a day, 365 days a year. Dozens of operators are ready to answer various questions in Czech, English and German. Millions of calls have been handled during the existence of the service.
"We really try to answer any question, although it is sometimes very difficult," says Daniel Votapek, T‑Mobile's Vice President Category and Product Management, adding with a smile: "People have asked us how many years a hippo can live, when Napoleon was born or how many people live in Madagascar."
T-Mobile Assistant 1183 offers a wide range of information: It is able to look up a phone number (and connect the caller if so desired), find out when a train to Pohledske Dvoraky and a bus to Oskorinek leave, recommend a cultural event as well as provide traffic information or a weather forecast. The information databases are constantly extended and updated.
In addition to providing useful information, T-Mobile Assistant 1183 also offers a number of other services. It is able to set up a conference call with up to thirty participants or provide professional interpreting and translation services in 40 languages. T-Mobile Assistant 1183 serves as an efficient secretary with a pleasant voice who will wake up the customer in time, look up the desired information, plan an important phone call or type up a text and send it to the requested address.
Most callers contact 1183 on Mondays and Wednesdays; the busiest days are those before the summer holiday season and in December. The average call length is just under one minute. The most frequent answers concern phone numbers, addresses and transport connections.
A unified rate - CZK 14.90/minute + a set-up fee of CZK 14.90 (the prices include VAT) - is charged for the basic T-Mobile Assistant services to all customers, irrespective of the tariff plan they use. The service is also available to customers of other mobile and fixed networks. For a complete price list and further information, see www.1183.cz.
About the Company
T-Mobile Czech Republic has been operating in the Czech market since 1996. As of 30 September 2011, almost 5.4 million customers were using T-Mobile services.
T-Mobile operates a public mobile communications network on the GSM and UMTS standards. Since 1 January 2008, T-Mobile has been offering fixed data and voice telecommunications services. In 2009, T-Mobile extended its portfolio to include ICT services and, since November 2010, the operator also offers the T-Mobile TV satellite television service.
T-Mobile has always focused on the quality of offered services. Independent tests have repeatedly confirmed that T-Mobile is the quality leader in 2G and 3G (UMTS FDD) data services, as well as in GSM voice services.
Since its establishment, the company has placed emphasis on excellent customer service and proper conduct towards business partners, employees and the environment. T-Mobile has received, among other awards, the VIA Bona 2009 award for the involvement of its employees in philanthropic and volunteer activities.
T-Mobile is a member of the international telecommunications group Deutsche Telekom. Thanks to the group’s international presence, customers can count on the worldwide availability of their favourite services and enjoy uniform, favourable prices of calls when abroad.
For more information about the company, please visit t-press.cz or www.t-mobile.cz.
