T-Mobile has created a joint team for customer services and sales
Public 08.10.2008 in category Press News / People
- Sales Division and Customer Care Division merged on 1 October
- Miroslav Rakowski is the Executive Vice President of the new division
Prague, 8 October 2008 - Effective as of 1 October, T-Mobile has merged the two divisions having the most responsibility for sales and customer care. The Sales Division and Customer Services Division were merged into the new Sales and Customer Services Division headed by Miroslav Rakowski (40), former Director of Sales.
"It will be mainly our customers who will benefit from this integration. The Customer Center does not only provide care to our clients and sales people do not only sell - their task is to provide all customers with comprehensive services," says Miroslav Rakowski, Executive Vice President Sales and Customer Services at T-Mobile, adding: "It is a logical step forward that will help to enhance the quality of customer care and the overall efficiency of the Company."
The experience of other companies within the T-Mobile Group also indicates that the integration of both divisions is a positive step towards greater efficiency and better performance of the entire Company. Combined customer services and sales divisions have been successfully operating in Germany, Austria and Great Britain, among others.
Miroslav Rakowski started working as Sales Director for T-Mobile in 2002. He had previously worked for COTY and Gillette. He was born in Cesky Tesin in 1968, studied at the University of Technology in Brno and speaks Polish and English. His hobbies are mainly sports - golf, tennis, skating and skiing. Miroslav Rakowski is married and has a son.
Tomas Ruzicka, the former Executive Vice President Customer Services, decided to leave T‑Mobile as of 30 September and will continue his career outside the T-Mobile Group.
About the Company
T-Mobile Czech Republic has been operating in the Czech market since 1996. As of 30 September 2011, almost 5.4 million customers were using T-Mobile services.
T-Mobile operates a public mobile communications network on the GSM and UMTS standards. Since 1 January 2008, T-Mobile has been offering fixed data and voice telecommunications services. In 2009, T-Mobile extended its portfolio to include ICT services and, since November 2010, the operator also offers the T-Mobile TV satellite television service.
T-Mobile has always focused on the quality of offered services. Independent tests have repeatedly confirmed that T-Mobile is the quality leader in 2G and 3G (UMTS FDD) data services, as well as in GSM voice services.
Since its establishment, the company has placed emphasis on excellent customer service and proper conduct towards business partners, employees and the environment. T-Mobile has received, among other awards, the VIA Bona 2009 award for the involvement of its employees in philanthropic and volunteer activities.
T-Mobile is a member of the international telecommunications group Deutsche Telekom. Thanks to the group’s international presence, customers can count on the worldwide availability of their favourite services and enjoy uniform, favourable prices of calls when abroad.
For more information about the company, please visit t-press.cz or www.t-mobile.cz.
