Express infoline: a new service for Twist customers
Public 02.02.2010 in category Press News / Services, Pricing, Handsets
- Priority connection to a live assistant for a fee of CZK 19
- If not put through in 20 seconds, customers will not be charged any fee
- Calls to the Customer Centre as well as all its services will remain free of charge
Prague, 2 February 2010 - Time is money, and T-Mobile has therefore been improving its customer care and is now offering users of prepaid Twist cards the possibility of a priority connection to a live assistant for an extra fee. Pilot operation of this premium service starts this Sunday, 31 January, and in several weeks' time the service should become available to all Twist customers. However, the option of using all services of the T-Mobile Customer Centre free of charge continues to be available to all users of prepaid Twist cards.
"Not everybody likes to use an automated voice response system or they might find the time before being put through to an assistant too long. For these customers, we have prepared the Express Infoline," explains Martina Kemrova, T-Mobile's spokesperson, adding: "But this does not mean that customers will now have to pay for using the infoline - all these services continue to be available free of charge and customers can now choose whether they wish to use the express option or not."
When calling the T-Mobile Customer Centre (at 4603), all Twist card users are now asked to choose whether they want to be put through to a live assistant immediately or whether they will first handle their request with the automated voice response system or later with an assistant. If they select the first option, they are served as soon as possible and using the Express Infoline will cost them CZK 19 incl. VAT per call. T-Mobile guarantees that customers will be put through to an infoline assistant within twenty seconds; otherwise they are not charged any fee.
Beginning with the launch of its trial operation on 31 January, the service will first be available to a selected group of customers. In several weeks' time, the possibility of testing it will be extended to all almost three million Twist card users.
About the Company
T-Mobile Czech Republic has been operating in the Czech market since 1996. As of 30 June 2010, almost 5.5 million customers were using T-Mobile mobile services.
T-Mobile operates a public mobile communications network on the GSM standard in the 900 and 1800 MHz bands and is also authorized to operate a UMTS network. Since 1 January 2008, T-Mobile has been providing high-speed internet connection services based on ADSL technology and offering voice services via a public fixed-line electronic communications network. At the end of 2009, T-Mobile extended its portfolio to include ICT services.
Since its establishment, the company has placed emphasis on the quality of offered services, excellent customer service and proper conduct towards business partners, employees and the environment. T-Mobile received, among other awards, the VIA Bona 2009 award for the involvement of its employees in philanthropic and volunteer activities.
T-Mobile is a member of the international telecommunications group Deutsche Telekom. Thanks to the group’s international presence, customers can count on the worldwide availability of their favourite services and take advantage of unified, favourable prices of calls when abroad.
For more information about the company, please visit t-press.cz or www.t-mobile.cz.
